10 ideas on how to become a user-centric IT organization

  • Ask your team members about 5 consumer products similar to the products they work on. Compare the UI of those products to yours and try to figure out how you can improve.
  • Make a list of top used apps by asking your employees which internal products they use everyday the most. Compare that list with data you get from your analytics.
  • Hire more designers/UX and involve them early on in making product decisions
  • Ask product owners/curious folks in your team to spend 0.5 days every month with an employee from another department. Tell your people to document the little, implicit problems that the employees face in their daily work life. Share those notes within your teams.
  • Use a service like UserTesting or fivesecondtest.com on your top 5 most used products
  • Prepare an org chart for your team with employee names and the one product each one feels they are most entitled to beside their name. Every time one of your team members has a problem using any of the products, ask them to directly contact that person instead of creating a support ticket.
  • Compile a list of your top 10 products based on which ones receive the most # of support tickets. Let the concerned product owners know that they made it into the list (List A).
  • Ask employees outside your team about which internal tools they absolutely cringe using. Find out which of these didn’t make it to List A and ask the owners of those products to build an easier way for users to send feedback.
  • Define the most important metrics (average response time, average usage session etc.) and figure out a way to measure it across all your products.
  • Ask employees to contribute their own ideas on how to become more user-centric. Go through those lists to compile a master list (every list will contain at least one if not several authentic, unique, creative and actionable ideas).
This post is inspired by James Altucher’s “How to become an idea machine” post.


*product could be legacy software or screens, web apps, mobile apps, developer tools, basically any software component.

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